White Outdoor 771 Troubleshooting Guide

© Panasonic Corporation 2013. Order No: PAPAMY1307112CE Indoor Unit Outdoor Unit CS-NE9PKE CS-NE12PKE CS-QE9PKE CS-QE12PKE CU-NE9PKECU-NE12PKECU

10 Indoor CS-NE12PKE CS-QE12PKE Model Outdoor CU-NE12PKE CU-QE12PKE Inner Diameter mm 16 Drain Hose Length mm 650 Fin Material Aluminium (Pre C

100 19. Exploded View and Replacement Parts List 19.1 Indoor Unit 505253514041249a283431384303626239333292735164210432532O/I44I/I45I/I46I/I47I/I48I/

101 SAFETY REF. NO. PART NAME & DESCRIPTION QTY CS-NE9PKE CS-NE12PKE REMARK 1 CHASSY COMPLETE 1 CWD50C1730 ← 2 FAN MOTOR 1 ARW7666ACCB

102 SAFETY REF. NO. PART NAME & DESCRIPTION QTY CS-NE9PKE CS-NE12PKE REMARK 51 SHOCK ABSORBER (L) 1 CWG713484 ← 52 SHOCK ABSORBER (

103 SAFETY REF. NO. PART NAME & DESCRIPTION QTY CS-QE9PKE CS-QE12PKE REMARK 1 CHASSY COMPLETE 1 CWD50C1730 ← 2 FAN MOTOR 1 ARW7666ACCB

104 SAFETY REF. NO. PART NAME & DESCRIPTION QTY CS-QE9PKE CS-QE12PKE REMARK 51 SHOCK ABSORBER (L) 1 CWG713484 ← 52 SHOCK ABSORBER (

105 19.2 Outdoor Unit 3230312491617202122294226352724241153875623B23A411332834191101239494851143856555452533623D23C Note The above exploded view is fo

106 SAFETY REF. NO. PART NAME & DESCRIPTION QTY CU-NE9PKE CU-NE12PKE REMARK 1 CHASSIS ASSY 1 CWD52K1310 ← 2 SOUND PROOF MATERIAL 1 C

107 SAFETY REF. NO. PART NAME & DESCRIPTION QTY CU-NE9PKE CU-NE12PKE REMARK 56 C.C. CASE 1 CWG566848 ← (Note) • All parts are supplied

108 SAFETY REF. NO. PART NAME & DESCRIPTION QTY CU-QE9PKE CU-QE12PKE REMARK 1 CHASSIS ASSY 1 CWD52K1310 ← 2 SOUND PROOF MATERIAL 1 CWG30

109 SAFETY REF. NO. PART NAME & DESCRIPTION QTY CU-QE9PKE CU-QE12PKE REMARK 56 C.C. CASE 1 CWG566848 ← (Note) • All parts are supplied fr

11 3. Features • Inverter Technology o Wider output power range o Energy saving o More precise temperature control • Air Purifying System with

12 4. Location of Controls and Components 4.1 Indoor Unit Front panelAir FiltersHorizontal airflow direction louver• Manually adjustable.Auto OFF/ON

13 5. Dimensions 5.1 Indoor Unit Liquid sideGas side60119.160105.81-2 1-2Left pinghole<Remote Control Transmitter>Relative position between the

14 5.2 Outdoor Unit <Top View><Front View><Side View><Side View>Anchor Bolt Pitch330 x 540Space necessary forinstallation10cm

15 6. Refrigeration Cycle Diagram INDOOR OUTDOORINTAKETEMP.SENSORPIPETEMP.SENSOR(EVA INLET)PIPETEMP.SENSORTANKTEMP.SENSORINTAKETEMP.SENSORPIPETEMP.SE

16 7. Block Diagram SINGLE PHASEPOWER SUPPLY1 Ø 230V 50HzSCTEMPERATUREFUSEM1FUSE 1033RY-PWRRY-PWR21(INDOOR UNIT) (OUTDOOR UNIT)uFUSE 104PTC2NOISE FIL

17 8. Wiring Connection Diagram 8.1 Indoor Unit ELECTRONICCONTROLLER(MAIN)LIGHT SENSORUP DOWNLOUVER MOTOR(OUTER)UP DOWNLOUVER MOTOR(INNER)CN-STM1(WHT

18 8.2 Outdoor Unit TERMINALBOARDTO INDOOR UNITCOMPRESSORFAN MOTOROUTDOOR AIR TEMP.SENSOR (THERMISTOR)PIPING TEMP.SENSOR (THERMISTOR)14CN-TH1(WHT)CN-T

19 9. Electronic Circuit Diagram 9.1 Indoor Unit 5VR30B21BZELECTRONIC CONTROLLER (MAIN)4321WWWW43211234FUSE301T3.15A L250VRY-PWRRY-PWR2Y/GY/GTEMP. FU

2 10.2 Outdoor Unit ...23 11. Installation Instruction...24 11.1 Sele

20 9.2 Outdoor Unit Sensor (Thermistor)Characteristics706050403020100-10 0 10Temperature (°C)Resistance (kΩ)20 30 40 501212OutdoorAir SensorOutdoor H

21 10. Printed Circuit Board 10.1 Indoor Unit 10.1.1 Main Printed Circuit Board AC303CN-STM1CN-STM4CN-RCVCN-DISPCN-CLNCN-CNTCN-THCN-FMJP1 (Random A

22 10.1.3 Receiver Printed Circuit Board CN-RCV 10.1.4 High Voltage Power Supply Printed Circuit Board

23 10.2 Outdoor Unit 10.2.1 Main Printed Circuit Board

24 11. Installation Instruction 11.1 Select The Best Location 11.1.1 Indoor Unit • Do not install the unit in excessive oil fume area such as kitche

25 11.2 Indoor Unit 11.2.1 How to Fix Installation Plate The mounting wall shall be strong and solid enough to prevent it from vibration. 128 mmDIS

26 11.2.3 Indoor Unit Installation 11.2.3.1 For the right rear piping Step-1 Pull out the Indoor pipingStep-2 Install the Indoor UnitStep-3 Secure

27 Rear view for left piping installationDrain capDrain hose•How to pull the piping and drain hose out, in caseof the embedded piping.PVC tubefor drai

28 7 Remove the tapes and connect the power supply cord and connection cable between indoor unit and outdoor unit according to the diagram below. Te

29 WARNINGRISK OF FIREJOININGOF WIRESMAY CAUSEOVERHE ATINGAND FIRE.Do not joint wiresORORORUse complete wire without joining.Use approved socket and p

3 1. Safety Precautions • Read the following “SAFETY PRECAUTIONS” carefully before perform any servicing. • Electrical work must be installed or ser

30 11.3 Outdoor Unit 11.3.1 Install the Outdoor Unit • After selecting the best location, start installation to Indoor/Outdoor Unit Installation Di

31 11.3.3 Evacuation of the Equipment WHEN INSTALLING AN AIR CONDITIONER, BE SURE TO EVACUATE THE AIR INSIDE THE INDOOR UNIT AND PIPES in the follow

32 11.3.4 Connect the cable to the Outdoor Unit 1 Remove the control board cover from the unit by loosening the screw. 2 Connection cable between

33 12. Operation and Control 12.1 Basic Function Inverter control, which equipped with a microcomputer in determining the most suitable operating mod

34 12.1.5 Automatic Operation • This mode can be set using remote control and the operation is decided by remote control setting temperature, remote

35 ii. Auto Fan Speed [Cooling, Dry] • According to room temperature and setting temperature, indoor fan speed is determined automatically. • The in

36 12.4.1 Vertical Airflow Upper Vane Angle (°) Lower Vane Angle (°) Operation Mode Airflow Direction 1 2 3 4 5 1 2 3 4 5 A 25 17 B 55 37 Auto wi

37 C. Control contents 1. Fan speed is changed from normal setting to quiet setting of respective fan speed. This is to reduce sound of Hi, Me, Lo

38 12.8 Timer Control • There are 2 sets of ON and OFF timer available to turn the unit ON or OFF at different preset time. • If more than one timer

39 12.11 nanoe-G Operation • This operation provides clean air by producing great amount of negative ions and distribute through the discharge airflo

4 WARNING 20. During pump down operation, stop the compressor before remove the refrigeration piping. (Removal of refrigeration piping while compres

40 • nanoe-G check mode o To enable nanoe-G check mode, during nanoe-G operation ON: SETSETTransmit ECO demo codeand after 2 seconds return to norm

41 o nanoe-G breakdown error  Judgment method • Hi-feedback voltage (at microcontroller) supplied to the nanoe-G system when nanoe-G operation is O

42 12.12 ECONAVI Operation • ECONAVI start condition:  When ECONAVI button is pressed. • ECONAVI stop conditions:  When ECONAVI button is pre

43 12.12.1.2 Judge Sunlight Intensity • Based on sunlight sensor output voltage, the sunlight intensity value will be computed and logged to sunligh

44 12.12.1.3 Judge Ambient Condition • According to sunlight intensity over a period of time, the system will analyze the ambient condition is sunn

45 12.12.1.6 Sunlight Sensor Abnormality • Abnormality detection: o When ECONAVI is ON, if the sunlight intensity value below minimum level continu

46 12.13 +8/10°C Heat Operation • +8/10°C Heat operation provides heating at low setting temperature in unoccupied houses during winter for the purp

47 13. Protection Control 13.1 Protection Control For All Operations 13.1.1 Restart Control (Time Delay Safety Control) • The Compressor will not tu

48 13.1.4 Compressor Overheating Prevention Control • Instructed frequency for compressor operation will be regulated by compressor discharge tempera

49 13.2 Protection Control For Cooling & Soft Dry Operation 13.2.1 Outdoor Air Temperature Control • The compressor operating frequency is regu

5 2. Specification Indoor CS-NE9PKE CS-QE9PKE Model Outdoor CU-NE9PKE CU-QE9PKE Performance Test Condition EUROVENT Phase, Hz Single, 50 Power Sup

50 13.2.6 Dew Prevention Control 2 • To prevent dew formation at indoor unit discharge area. • This control starts if all conditions continue for 2

51 13.3.4 Compressor Oil Return Control • When compressor starts, the compressor will be regulated for 240 seconds. 13.3.5 Cold Draught Prevention

52 14. Servicing Mode 14.1 Auto OFF/ON Button Auto Operation Test Run Operation(Forced cooling operation)Normal Cooling OperationBeep5 sec 5 secStop

53 4 REMOTE CONTROL RECEIVING SOUND OFF/ON MODE The Remote Control Receiving Sound OFF/ON Mode will be activated if the Auto OFF/ON button is pressed

54 15. Troubleshooting Guide 15.1 Refrigeration Cycle System In order to diagnose malfunctions, make sure that there are no electrical problems befor

55 15.1.1 Relationship between the condition of the air conditioner and pressure and electric current Cooling Mode Heating Mode Condition of the a

56 15.2 Breakdown Self Diagnosis Function 15.2.1 Self Diagnosis Function (Three Digits Alphanumeric Code) • Once abnormality has occurred during op

57 15.3 Error Code Table Diagnosis display Abnormality / Protection control Abnormality Judgment Protection Operation Problem Check location H00 No

58 H64 Outdoor high pressure sensor abnormality Continuous for 1 minutes — High pressure sensor open circuit during compressor stop • High pressure s

59 15.4 Self-diagnosis Method 15.4.1 H11 (Indoor/Outdoor Abnormal Communication) Malfunction Decision Conditions • During startup and operation of c

6 Indoor CS-NE9PKE CS-QE9PKE Model Outdoor CU-NE9PKE CU-QE9PKE Type Cross-flow Fan Material ASG33 Motor Type DC / Transistor (8-poles) Input

60 15.4.2 H12 (Indoor/Outdoor Capacity Rank Mismatched) Malfunction Decision Conditions • During startup, error code appears when different types of

61 15.4.3 H14 (Indoor Intake Air Temperature Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heati

62 15.4.4 H15 (Compressor Temperature Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, the

63 15.4.5 H16 (Outdoor Current Transformer Open Circuit) Malfunction Decision Conditions • A current transformer (CT) is detected by checking the co

64 15.4.6 H19 (Indoor Fan Motor – DC Motor Mechanism Locked) Malfunction Decision Conditions • The rotation speed detected by the Hall IC during fan

65 15.4.7 H23 (Indoor Pipe Temperature Sensor 1 Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating,

66 15.4.8 H24 (Indoor Pipe Temperature Sensor 2 Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating,

67 15.4.9 H25 (e-ion Air Purifying System Abnormal) Malfunction Decision Conditions • During standby of cooling and heating operation, e-ion breakdo

68 15.4.10 H27 (Outdoor Air Temperature Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, t

69 15.4.11 H28 (Outdoor Pipe Temperature Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating

7 Indoor CS-NE9PKE CS-QE9PKE Model Outdoor CU-NE9PKE CU-QE9PKE Inner Diameter mm 16 Drain Hose Length mm 650 Fin Material Aluminium (Pre Coat

70 15.4.12 H32 (Outdoor Heat Exchanger Temperature Sensor 2 Abnormality) Malfunction Decision Conditions • During startup and operation of cooling a

71 15.4.13 H33 (Unspecified Voltage between Indoor and Outdoor) Malfunction Decision Conditions • The supply power is detected for its requirement

72 15.4.14 H34 (Outdoor Heat Sink Temperature Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heat

73 15.4.15 H36 (Outdoor Gas Pipe Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, the temp

74 15.4.16 H37 (Outdoor Liquid Pipe Temperature Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and he

75 15.4.17 H97 (Outdoor Fan Motor – DC Motor Mechanism Locked) Malfunction Decision Conditions • The rotation speed detected by the Hall IC during f

76 15.4.18 H98 (Indoor High Pressure Protection) Error Code will not display (no Timer LED blinking) but store in EEPROM Malfunction Decision Condit

77 15.4.19 H99 (Indoor Freeze Prevention Protection: Cooling or Soft Dry) Error code will not display (no TIMER LED blinking) but store in EEPROM Ma

78 15.4.20 F11 (4-way valve Abnormality) Malfunction Decision Conditions • When heating operation, when indoor pipe temperature is below 10°C. • Wh

79 15.4.21 F17 (Indoor Standby Units Freezing Abnormality) Malfunction Decision Conditions • When the different between indoor intake air temperatur

8 Indoor CS-NE12PKE CS-QE12PKE Model Outdoor CU-NE12PKE CU-QE12PKE Performance Test Condition EUROVENT Phase, Hz Single, 50 Power Supply V 230 Min.

80 15.4.22 F90 (Power Factor Correction Protection) Malfunction Decision Conditions • During startup and operation of cooling and heating, when Powe

81 15.4.23 F91 (Refrigeration Cycle Abnormality) Malfunction Decision Conditions • During cooling, compressor frequency = Fcmax. • During heating

82 15.4.24 F93 (Compressor Rotation Failure) Malfunction Decision Conditions • A compressor rotation failure is detected by checking the compresso

83 15.4.25 F95 (Cooling High Pressure Abnormality) Malfunction Decision Conditions • During operation of cooling, when outdoor unit heat exchanger

84 15.4.26 F96 (IPM Overheating) Malfunction Decision Conditions • During operating of cooling and heating, when IPM temperature data (100°C) is d

85 15.4.27 F97 (Compressor Overheating) Malfunction Decision Conditions • During operation of cooling and heating, when compressor tank temperatur

86 15.4.28 F98 (Input Over Current Detection) Malfunction Decision Conditions • During operation of cooling and heating, when an input over-current (

87 15.4.29 F99 (Output Over Current Detection) Malfunction Decision Conditions • During operation of cooling and heating, when an output over-curren

88 WARNING 16. Disassembly and Assembly Instructions High Voltage is generated in the electrical parts area by the capacitor. Ensure that the capa

89 Figure 3 Figure 4 16.1.1.3 To remove discharge grille Figure 5

9 Indoor CS-NE12PKE CS-QE12PKE Model Outdoor CU-NE12PKE CU-QE12PKE Type Cross-flow Fan Material ASG33 Motor Type DC / Transistor (8-poles) Inpu

90 16.1.1.4 To remove control board Figure 6 16.1.1.5 To remove cross flow fan and indoor fan motor Figure 7

91 Figure 8 Figure 9

92 Figure 10

93 16.2 Outdoor Electronic Controller Removal Procedure Caution! When handling electronic controller, be careful of electrostatic discharge. 1. Rem

94 17. Technical Data Technical data provided are based on the air conditioner running under free frequency. 17.1 Cool Mode Performance Data Unit set

95 18. Service Data Service data provided are based on the air conditioner running under rated frequency during forced cooling / forced heating mode.

96 18.1.2 CS-NE12PKE / CU-NE12PKE CS-QE12PKE / CU-QE12PKE Current (A)Low Pressure (Mpa)Outdoor Air Temperature (ºC)Outdoor Air Temperature (ºC)Outl

97 18.2 Heat Mode Outdoor Air Temperature Characteristic Condition • Indoor room temperature: 20°C DryBulb/ -°C Wet Bulb • Unit setting: Standard p

98 18.2.2 CS-NE12PKE / CU-NE12PKE CS-QE12PKE / CU-QE12PKE Current (A)High Pressure (Mpa)Outdoor Air Temperature (ºC)Outdoor Air Temperature (ºC)Out

99 18.3 Piping Length Correction Factor The characteristic of the unit has to be corrected in accordance with the piping length. 18.3.1 CS-NE9/12PKE